Question 1

What if the AI gives a wrong answer?

Accepted Answer

InsiteGPT only responds from content you've approved. If it's uncertain, it says so and escalates to your team — it won't guess. You can also block specific topics entirely.

Question 2

How long does setup actually take?

Accepted Answer

Depending on the number of documents and links, training takes anywhere from a few minutes to a few hours. Once training is done, you review the agent and go live — no developer, no integration project required.

Question 3

We already use Intercom or Zendesk. Does InsiteGPT replace it?

Accepted Answer

No — it enhances it. InsiteGPT handles the repetitive questions your team currently answers manually. Complex cases escalate directly into your existing tools. Think of it as a filter, not a replacement.

Question 4

Can I control what InsiteGPT says?

Accepted Answer

Completely. You choose which content it learns from, which topics it's allowed to answer, and when it should hand off to a human. You're in control of every word it says.

Question 5

What does the OpenAI cost on the Starter plan actually look like?

Accepted Answer

Typically $5–$15/mo for a team handling 300–500 conversations. Heavy volume teams usually find the Pro plan cheaper overall. We show you a cost estimate before you commit.

Question 6

Do I need an OpenAI API key to use InsiteGPT?

Accepted Answer

The Starter plan requires you to bring your own OpenAI API key. The Pro plan is fully managed at a flat $49/mo — no API key, no usage surprises.

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