What if the AI gives a wrong answer?

InsiteGPT only responds from content you've approved. If it's uncertain, it says so and escalates to your team — it won't guess. You can also block specific topics entirely.

How long does setup actually take?

Depending on the number of documents and links, training takes anywhere from a few minutes to a few hours. Once training is done, you review the agent and go live — no developer, no integration project required.

We already use Intercom or Zendesk. Does InsiteGPT replace it?

No — it enhances it. InsiteGPT handles the repetitive questions your team currently answers manually. Complex cases escalate directly into your existing tools. Think of it as a filter, not a replacement.

Can I control what InsiteGPT says?

Completely. You choose which content it learns from, which topics it's allowed to answer, and when it should hand off to a human. You're in control of every word it says.

What does the OpenAI cost on the Starter plan actually look like?

Typically $5–$15/mo for a team handling 300–500 conversations. Heavy volume teams usually find the Pro plan cheaper overall. We show you a cost estimate before you commit.

Do I need an OpenAI API key to use InsiteGPT?

The Starter plan requires you to bring your own OpenAI API key. The Pro plan is fully managed at a flat $49/mo — no API key, no usage surprises.

Legal

Privacy Policy

Last updated: May 28, 2025

1. Introduction

InsiteGPT is a product of Bhavitech Softwares Pvt Ltd ("we", "our", or "us"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at insitegpt.com.

By using our Service, you agree to the collection and use of information in accordance with this policy. This policy should be read alongside our Terms of Use.

2. Information We Collect

We may collect the following types of information:

• Personal identification information (name, email address, company name)
• Usage data (pages visited, features used, time spent on the platform)
• Technical data (IP address, browser type, device information)
• Communications you send us (support requests, demo bookings)
• Payment information (processed securely by Paddle.com — we do not store card details)
• Content you upload to train your AI agents (documents, website URLs, PDFs, Notion pages)
• End-user conversation data — queries submitted by your customers to your deployed AI agent

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process payments and manage subscriptions via Paddle.com
• Send you product updates, newsletters, and promotional content (with your consent)
• Respond to support requests and inquiries
• Analyse usage to improve our platform
• Comply with legal obligations

4. Third-Party Service Providers

We work with the following trusted third-party service providers who may process your data on our behalf:

•Paddle.com — Merchant of Record, payment processing, subscription billing, and tax compliance. Paddle processes transaction data and issues invoices on our behalf. Their privacy policy is available at paddle.com/legal/privacy.
•OpenAI — AI language model processing. Content submitted to your AI agents is processed via the OpenAI API. If you use the BYOK model, your OpenAI key is used and data is governed by your agreement with OpenAI. OpenAI's privacy policy is at openai.com/privacy.
•Analytics providers — usage analytics to improve the platform
•Email providers — transactional and marketing emails

We do not sell your personal data to any third party.

5. Data Sharing

We do not sell your personal data. We may share your information with the third-party service providers listed above, subject to confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.

6. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser. Disabling cookies may limit some functionality of our platform.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Upon account termination, we retain your data for 30 days before permanent deletion. You may request early deletion of your data at any time by contacting us.

8. Data Storage and Security

Your data is stored on servers located within reputable cloud infrastructure providers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

However, no method of transmission over the internet is 100% secure.

9. Your Rights (GDPR and Applicable Law)

Depending on your location, you may have the following rights under GDPR or other applicable data protection laws:

• Right to access the personal data we hold about you
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to opt out of marketing communications
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@insitegpt.com. We will respond within 30 days.

10. International Data Transfers

As we use global service providers including Paddle and OpenAI, your data may be transferred to and processed in countries outside of India or the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date and via email where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@insitegpt.com or by writing to Bhavitech Softwares Pvt Ltd, Mumbai, Maharashtra, India.